Burning questions?

Curiosity didn't kill the cat, it just made it ask more questions.

Here you'll find answers to some of the most common inquiries about our handcrafted candles and wax melts.

If your specific questionisn't addressed, don't hesitate to reach out. We're always here to extinguish any doubts you may have.

Frequently asked questions

At Controlled Meltdown, we pride ourselves on crafting unique and high-quality candles and wax melts with a dash of dark humour. Our journey began with a spark of an idea and has grown into an online shop dedicated to providing you with peculiar scents and macabre delights.

We believe in transparency and want to ensure you have all the information you need before embarking on your Controlled Meltdown experience.

How long is delivery?

We aim to dispatch all orders within 3-5 business days. Once shipped, delivery times may vary depending on your location, but typically arrive within 1-2 working days for UK orders. You'll receive a tracking number once your order is on its way, so you can stalk its progress.

What wax do you use?

Our handcrafted candles and wax melts are made using Soy & Paraffin wax. We believe in quality ingredients for a cleaner, longer-lasting burn, without unnecessary toxins. Because we care about your lungs, even if our humour is dark.

Do you offer international shipping?
Currently, Controlled Meltdown only ships within the United Kingdom. We're working on spreading our dark delights across the globe, but for now, our reign is confined to our home soil.

Can I customise a candle or wax melt?
While we don't offer full customisation at this time, we do periodically release limited-edition scents and designs. Keep an eye on our social media and website for announcements of these fleeting horrors.

What is the burn time for your candles?
The approximate burn time for our candles varies by size. Please refer to the product description on our shop page for specific details. Rest assured, they're designed to provide you with many hours of morbid ambience.

How should I care for my candle or wax melt?
For optimal performance and safety, please refer to our dedicated Candle & Melt Care page. It contains vital instructions to ensure your products last as long as your darkest thoughts.

Are your products safe for pets?
While our products are made with natural waxes and high-quality fragrance oils, it's always best to keep candles and wax melts out of reach of pets. Some essential oils can be harmful to animals, so exercise caution and common sense.

Still yearning for answers?

If your particular brand of perplexity hasn't been addressed, fear not. Our customer service minions are always on hand to assist. Reach out and we'll unravel your mysteries, unless they're truly terrifying. We're glad you're here to be a part of our story.